Damaged Items or Missing Parts
Please check your goods as soon as you receive them even if you do not intend to use them immediately. If your goods arrive damaged or there are missing parts please contact us within 14 days of receipt of your order.
Incorrect Item Received
In the unlikely event that we send you out the wrong item please email
firstname.lastname@example.org right away.
Please note that Festoon Light does not offer a collection service so we will ask you to return the item to us at your own cost, but this will be refunded to you once it has been received by us. Please look after the item while it is in your care as we will only be able to issue refunds for items returned in a resalable condition.
If your item develops a fault within 30 days of your purchase date you are entitled to a full refund or to have the item repaired or replaced. Items that develop a fault after 30 days of your purchase date will be repaired or replaced. In the unlikely event that your item is faulty, please email email@example.com to make us aware of the issue. It may be possible that we can simply issue a replacement component, however if the product requires repair or full replacement, we request that you return the defective item to us. The cost of return will be deducted from your bill when the item has been received, tested and the fault identified.
Please note that Bespoke and Made to Measure products are manufactured to order and cannot be refunded. Please ensure you have specified the correct length before your order is placed. In the unlikely event that a Bespoke or Made to Measure item develops a fault, please return the item to us immediately so that we can identify the cause of the fault. In this instance, we will be able to determine the best course of action once the item has been reviewed.
All returns need to be handled via email. Please email firstname.lastname@example.org to let us know that you intend to return an item. Please note that we do not issue refunds for product that is returned in an unsalable condition.
Posting Items Back To Us
Please note that Festoon Light will not take responsibility for items that go missing in the post. If you intend to return an item to us we always advise using a tracked service. If you plan to use Royal Mail we advise you to send your item back using a fully tracked service such as Royal Mail Signed For 2nd Class. If you send your order back to us using premium postal services such as a courier, or Special Delivery without us having requested this on email, we will only refund part of your return postage cost which will be no more than the standard 2nd class rate for your package. Please contact us to agree a posting service before posting your item.
Festoon Light, Astley Lodge, 2 Queens Road, Chorley, Lancashire PR7 1JU
Returning Without Notice
Please note that if you send an item back without first notifying us of an issue, we will not be able to issue a refund until the product has been received in our possession, is in resalable condition, or is confirmed to be faulty following technical analysis.